What Apple ProCare service?

  • March 14th, 2007

Two days ago I noticed a saddening spectacle as I witnessed a dark irregular shape creep across the corner of one of my 23" Apple Cinema Displays. In stark contrast to a previous Apple service visit with ProCare membership in hand, a recent visit to the U-Village Apple Store was a complete surprise. As stated […]

Immediate Apple ProCare results

  • August 10th, 2006

After being notified that the second white MacBook shell replacement would be released unless a repair was scheduled, I immediately phoned the local store in order to speak to a Genius Room specialist. After speaking with a specialist, I inquired about an approximate turn around time for the repair and received a 2-3 day response. […]

Apple: Genius Bar reps should have known

  • July 1st, 2006

After what seemed like an eternity, I can now report back with answers directly from Apple concerning the discoloration issue select MacBook owners have endured for the past few weeks. A few days back reports surfaced that Apple did indeed acknowledge that the discoloration on an isolated number of MacBook was due to a manufacturing […]