Incase iPhone Protective Cover, protects from drops but creates new scratches with lint & dust

UPDATE: Via The Apple Blog, Incase claims a bad batch of rubber may be to blame for the case losing its shape. Fill out the warranty form for a possible replacement. You’ll need a copy of your receipt.

A long time fan of Incase products, I sprang on the opportunity to try the Incase Protective Cover as soon as I picked up the iPhone. After two months of use, I feel that I can share a fair assessment of the case – likes, dislikes, etc. As with all Incase products, form and and function go hand-in-hand. The Protective Case is no different offering a glove-like fit over every area of the phone (aside from the actual touch screen & camera lens) with a tactile topographic pattern on the backside.

Incase back

Incase opted for a thick rubber rather than thinner silicone used by alternative cases like Speck’s ToughSkin. The thick rubber wrapped tightly around the iPhone offers far more protection than a few millimeters of silicone. Unfortunately, the snug fit of the Incase Protective Cover was short lived. After approximately one month of use, the Protective Case began to lose its shape exposing the edges of the chrome which wrapped the touch screen. Additionally, I discovered that the initial snug fit of the case actually trapped pocket lint and dirt underneath the edges resulting in a number of scuffs and scratches. Examining Syl’s iPhone – wrapped with Speck’s ToughSkin – I was surprised to see no scratches of any kind whatsoever.

Although Incase, for the most part, designs & creates fantastic protective accessories for Apple hardware, the iPhone Protective Case is one product that does more harm [than expected] than good.

* Want the topographic pattern found on Incase products, check out the wallpaper downloads here.

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Discuss - 17 Comments

  1. Myke says:

    How about going with the few millimeters of the toughskin and then wrapping the Incase cover over top of that?

    Get the best of both worlds.

  2. Ouch, that must suck. The same thing happened to my phone (Pebl u6). My case left my phone scratched all over too. Then again it wasn’t as expensive as the iPhone. Maybe you can contact customer support and leave a complaint of some kind? I doubt it will help though.

  3. Eli says:

    Dude. that sucks. Can you take pictures of the damage? I mean, I’m a perfectionist with my apple products too, but I wonder how severe scratches produced by lint can be. Maybe they can be rubbed out with some polymer or something?

  4. Tom says:

    Heard anything negative about iSkins?

  5. Duncan says:

    I bought the same incase and it scratched up the silver edge on my iPhone. So lame.

  6. Derek says:

    Duncan, are you going to try and get a replacement or your money back?

  7. Joey says:

    Within two weeks of buying my iPhone and the Incase, the chrome edges of the phone were scratched all around. The Apple Store gave me store credit as it was past two weeks and Apple Care replaced the phone (the bottom part of the phone, the black part, was loose, which is another reason they replaced it).

  8. jr says:

    my iPhone its all scratch at silver edge its realy piss me off this incase is not good for iphone.big mistake.

  9. yvonne says:

    ugh. Soooo annoying. My incase not only stretched out and trapped dirt and lint inside creating circular scratches all along the chrome edge, but also started ripping at the corners! I’ve only had it for two months and im very gentle and careful with my iPhone and it pisses me off greatly that I spent 30 bucks on a product that contributed greatly to the overall damage of it!!! Boo. Two thumbs down.

  10. matt says:

    yea it scratched mine up too.

  11. Jen says:

    Same problem here. Case works great protecting against drops and slips… but within a couple of months the back of my phone and the chrome sides were scratched up. Disappointing. Wish I knew this before buying it.

  12. Derek says:

    So really, the original excuse that a bad batch of rubber has nothing to do with the imminent scratches that everyone is reporting. It’s more of the design.

  13. Chase says:

    Derek, “a bad batch of rubber” that excuse is total bull!

    My gf and I purchased two of these Incase iPhone cases when we got our iPhones and we both put them on the iPhones that day. They were “loose” by the end of that week, I emailed them and got no response.
    The case is/gets slightly too large for the iPhone and the edges of the case are so soft that they open up for dust and small debris to scratch the chrome trim around the screen.

    I just got my new 16gb black iPhone 3G, I will NOT be purchasing Incase products for this phone or any in the future.

  14. John Fletcher says:

    Wish i’d read these before I bought one, agree with you all, so annoying the scratches,

  15. Elyse says:

    I have had my iPhone for about 6 months, and I have had it in the incase. The loosening never really bothered me, and the case protected it when I dropped it once. but I went to the apple store the other day to get one in black (mine is red) and when I took it off I found that two little pieces of dirt that had become trapped insede the incase had bored divets in the back of the phone! These are no small defects or scratches, but serious little holes. It is so bad that the incase is coated in silver colored metallic dust in those spots! If only I had known beforehand. 🙁

    I wish I could get my money back, at least from the incase company.

  16. Darren says:

    Terrible case
    within 2 months edges ripped will now barely stay on and
    i am ver carefulxwith it
    terrible case wont buy again

  17. Jon says:

    im wondering if this a case of a flawed design with the incase topographic cases, all incase rubber cases, or rubber cases in general

    it would make sense to me that all rubber cases expand/get loose after a while, and debris gets caught between the phone and the casing, causing scratches/damage

    from what i hear, incase is a reputable brand, in fact, i want to get a casing from them

    i ll definitely stay away from their rubber ones though, look at the dozens of bad reviews above me, since 2007 all the way to 2009 too.

    probably go with a solid/plastic one