UPDATE: Via The Apple Blog, Incase claims a bad batch of rubber may be to blame for the case losing its shape. Fill out the warranty form for a possible replacement. You’ll need a copy of your receipt.
A long time fan of Incase products, I sprang on the opportunity to try the Incase Protective Cover as soon as I picked up the iPhone. After two months of use, I feel that I can share a fair assessment of the case - likes, dislikes, etc. As with all Incase products, form and and function go hand-in-hand. The Protective Case is no different offering a glove-like fit over every area of the phone (aside from the actual touch screen & camera lens) with a tactile topographic pattern on the backside.
Incase opted for a thick rubber rather than thinner silicone used by alternative cases like Speck’s ToughSkin. The thick rubber wrapped tightly around the iPhone offers far more protection than a few millimeters of silicone. Unfortunately, the snug fit of the Incase Protective Cover was short lived. After approximately one month of use, the Protective Case began to lose its shape exposing the edges of the chrome which wrapped the touch screen. Additionally, I discovered that the initial snug fit of the case actually trapped pocket lint and dirt underneath the edges resulting in a number of scuffs and scratches. Examining Syl’s iPhone - wrapped with Speck’s ToughSkin - I was surprised to see no scratches of any kind whatsoever.
Although Incase, for the most part, designs & creates fantastic protective accessories for Apple hardware, the iPhone Protective Case is one product that does more harm [than expected] than good.
* Want the topographic pattern found on Incase products, check out the wallpaper downloads here.
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Myke
Sep 9th, 2007
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How about going with the few millimeters of the toughskin and then wrapping the Incase cover over top of that?
Get the best of both worlds.
Jonathan Solichin
Sep 9th, 2007
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Ouch, that must suck. The same thing happened to my phone (Pebl u6). My case left my phone scratched all over too. Then again it wasn’t as expensive as the iPhone. Maybe you can contact customer support and leave a complaint of some kind? I doubt it will help though.
Eli
Sep 9th, 2007
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Dude. that sucks. Can you take pictures of the damage? I mean, I’m a perfectionist with my apple products too, but I wonder how severe scratches produced by lint can be. Maybe they can be rubbed out with some polymer or something?
Tom
Sep 11th, 2007
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Heard anything negative about iSkins?
http://www.iskin.com/
Duncan
Sep 16th, 2007
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I bought the same incase and it scratched up the silver edge on my iPhone. So lame.
Derek
Sep 16th, 2007
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Duncan, are you going to try and get a replacement or your money back?
Joey
Sep 16th, 2007
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Within two weeks of buying my iPhone and the Incase, the chrome edges of the phone were scratched all around. The Apple Store gave me store credit as it was past two weeks and Apple Care replaced the phone (the bottom part of the phone, the black part, was loose, which is another reason they replaced it).
jr
Feb 23rd, 2008
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my iPhone its all scratch at silver edge its realy piss me off this incase is not good for iphone.big mistake.
yvonne
Feb 27th, 2008
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ugh. Soooo annoying. My incase not only stretched out and trapped dirt and lint inside creating circular scratches all along the chrome edge, but also started ripping at the corners! I’ve only had it for two months and im very gentle and careful with my iPhone and it pisses me off greatly that I spent 30 bucks on a product that contributed greatly to the overall damage of it!!! Boo. Two thumbs down.
matt
Apr 8th, 2008
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yea it scratched mine up too.