Immediate Apple ProCare results

  • August 10th, 2006

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After being notified that the second white MacBook shell replacement would be released unless a repair was scheduled, I immediately phoned the local store in order to speak to a Genius Room specialist. After speaking with a specialist, I inquired about an approximate turn around time for the repair and received a 2-3 day response. Not too pleasing to hear considering the trackpad woes I was experiencing resulted from an error during the previous warranty repair. The solution to an expedited repair service? Apple ProCare’s own Fast Track service.

ProCare is your ticket to priority repairs and available same-day service at the Genius Bar. Members get "Next in line, first on the bench" service on all in-store repairs. And if you have a quick technical question, just flash your card, and we’ll work you in as soon as we can.

ProCare membership definitely deserves high accolades. The ProCare difference? Spoke with Alyssa [U-Village Apple Store] at approximtely 4:50 PM, picked up ProCare and dropped off the MacBook at 5:05 PM, and received a repair completion call at 6 PM. So much for the 2-3 days right? If you rely on your Apple hardware for daily use, definitely consider ProCare. In addition to the Fast Track service, ProCare users have access to one-on-one personal training, yearly tune-ups, and advanced reservations.