Apple concedes, discoloration defect

  • June 29th, 2006

After receiving the run around concerning the discoloration of select MacBooks, I am now pleased to relay the announcement that Apple admits yellowing is indeed a manufacturing defect.

  • May 22nd: Receival of a shiny 2.0GHz white MacBook.
  • June 10th: Subtle yellow hue begins to form which I am unable to cleanse with mild soap and water. I discover a small handful of MacBook users suffer from similar luck.
  • June 14th: Publicly state on support forums that yellow discoloration has appeared in select areas. in search of a remedy, non-acetone nail polish remover is recommended. Red flag: Why in the world should I need to use a chemical created to remove nail polish on a less than one month old MacBook?!
  • June 21st: Receive a ShieldZone Standard kit and apply the protective film to the properly cleansed palm rests and trackpad areas.
  • June 25th: Yellowing forms underneath the ShieldZone kit in an area which was once white prior to film application. I immediately publish my findings in hopes that others may benefit from my experience.
  • June 25th: Apple removes access to support thread which I create concerning the topic. By the end of the evening, Apple has removed the thread completely preventing any futher discussion. Throughout the day, I fall victim to a barrage of emails from Apple fanatics in an attempt to discredit my post.
  • June 30th: Apple admits manufacturing defect.

As stated on June 25th:

If a durable plastic film – similar to the protective film applied to automobiles – can not prevent further discoloration on the plastic shell, the discoloration must be a defect of the manufacturing process. The discoloration is not caused by oil or perspiration.

Apple, to a certain extent, I understand the secrecy and censorship of the forum topics. I am aware of the likelihood that manufacturing defects exist. It’s my understanding that Apple Store reps & Applecare specialists are often left out of the loop concerning such matters (until they are made public). For that matter, I will disregard the attempts of employees to pursuade myself into thinking that the discoloration originated from these very hands.

And to those that believed bloggers were completely midleading, vile, and miscreants in their claims concerning yellowing MacBooks, a hat tip to you all. The voices of 30,000+ “bloggers” and commentors concerning an issue effecting a few thousand spoke louder than nothing at all.